Delivery & Returns
Stress free sales and delivery
We believe that buying your new SleepHack mattress should be as painless and straightforward as possible. That’s why we’ll deliver it straight to your door, vacuum packed in an easy to handle box. Then simply carry it to the room you want it in, unpack it and let it return to full size in minutes! Watch the video to see how easy it is.
Standard delivery of the mattress is free within Mainland UK in 3 working days for orders placed before 15:30.
The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
If something happens which:
1\ is outside of our control, and
2\ affects the estimated date of delivery
we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us during the online ordering process. If you want us to deliver to a different address you should notify us by email or telephone.
Delivery will be to the inside of the doorstep of the property at the address. If, at your request, the goods are taken anywhere else on the property when delivered, then we and any third party contractor will not be liable for any damage to fixtures, fittings or the structure of the property.
The driver will not ask to see any form of ID and will not satisfy himself that the person accepting delivery is you or a person authorised by you to accept delivery of the goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
1\ let you know
2\ cancel your order, and
3\ give you a refund
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We will make deliveries to any addresses outside Mainland UK on payment of a delivery charge (contact firstname.lastname@example.org for details of charges), however, the free collection/return under our 100 night trial does not apply in respect of delivery outside Mainland UK (the same delivery charge made on the initial delivery will be charged in respect of returned goods).
You are responsible for packaging and pass the mattress to our third party collection company.
Please send us a written request to return your mattress [email email@example.com] including your address and proof of purchase. We will then arrange for a date and time to come and collect your mattress. This usually takes between a week and 10 days.